Resume

Jacqueline Smith

www.jacquelinemarie.design
jacquelinesmith.designer@gmail.com

SUMMARY

Design leader with 15+ years building high-performing teams across medical devices, hardware-integrated experiences, and AI products. I balance hands-on craft with team development, designing for environments where physical products and digital interfaces intersect—particularly in safety-critical healthcare systems requiring multi-device orchestration and accessible design. Grounded in behavior change theory and health communication, I combine strategic thinking with practical execution in Figma, staying close to the work while coaching designers to connect their creative output to measurable business outcomes through data-informed design.

AREAS OF EXPERTISE

EDUCATION

MA, Health Communication
Emerson College | Boston, MA
in collaboration with Tufts University School of Medicine

BFA, Graphic Design
SCAD | Savannah, GA

PATENTS

Patent #10,430,283
Methods/apparatus for managing large-scale copy data management appliances — Co-Inventor

SPEAKING

Portfolio Reviews & Mentor
General Assembly & UX Community

OrthoFi User Conference (Speaker)
OrthoFi | January 2020

Fireside Chat (Panel)
Denver UX | December 2018

Whiteboard Design Challenge (Judge)
Denver UX | August 2018

Design Evolution: Promoting & Integrating UX & Design in Your Organization (Panel)
Ladies that UX | March 2018

Designing for Behavior Change (Workshop)
athenahealth R&D Conference | August 2017

EXPERIENCE

Manager, User Experience Design | Electric AI
New York, NY (Remote) | 2024 – Present

Leading 4-person design team building AI-powered IT solutions for B2B2C SaaS platform. Currently transforming "Gigawatt" AI assistant from dormant prototype to strategic product while architecting Arc design system to achieve WCAG 2.1 AA compliance.

Manager, Product Design | Omnicell
Mountain View, CA (Remote) | 2020 – 2024

Led design for Point of Care cloud platform and physical medical device portfolio serving health systems and pharmacies. Managed team of four designers while establishing design operations and accessibility standards for healthcare products integrating hardware automation systems with digital interfaces.

Senior Product Designer | OrthoFi
Denver, CO | 2018 – 2020

Designed patient-facing payment experiences for orthodontic fintech platform. Applied behavioral economics to increase conversion rates while establishing data-informed design practices and team development frameworks.

Experience Design Lead | athenahealth
Watertown, MA | 2015 – 2018

Led user research and design for athenahealth's hospital platform serving health systems. Increased nursing efficiency 50% by redesigning how medication information was surfaced to nurses during patient care.

UX Design Consultant | New Spin Digital
Newton, MA | 2012 – 2015

UX design consultant partnering with agencies and clients across government, healthcare, enterprise SaaS, and startup industries. Led design for state Healthcare Exchanges serving millions during ACA enrollment. Co-inventor on design patent for cloud-based data management product.

Visual Designer, healthcare specialty | Freelance
Boston, MA | 2010 – 2013

Implemented and owned the design process and branding at various Boston area companies.
Clients included: Boston College, WEGO Health, The Safety Institute, and Evoncea

Photo Art Director | Lands’ End
Dodgeville, WI | 2006 – 2010

Provided creative direction for catalog, digital, and in-store photography across global Lands' End brands. Created internet photography style guide, art directed fashion shoots, and managed freelance creative teams.

Creative Intern | Time, Inc.
New York, NY | 2006

SKILLS & METHODOLOGIES

Physical Products & Hardware: Medical Device Design • Hardware-Software Integration • Multi-Device UX • Spatial Design • Safety-Critical Systems • FDA Compliance • Human Factors Engineering • Industrial Design Collaboration

Research & Testing: Qualitative & Quantitative Research • Contextual Inquiry • Field Research • Usability Testing • Heuristic Evaluation • User Journey Mapping • A/B Testing

Design Methodologies: Jobs to Be Done (JTBD) • Service Design • Design Thinking • Design Sprints • Behavior Change Theory • Health Communication

Tools & Standards: Figma • Pendo • WCAG 2.1 Accessibility • Design Systems Architecture

Leadership & Operations: Stakeholder Management • Executive Presentations • Design Operations • OKRs • Agile/Scrum • Cross-Functional Collaboration • Team Development & Coaching

Design Leader & Mentor